These days it has become essential for major food chain company to understand their service quality they serve their customers so that they can try to improve their flaws on it. After all, it is all about customer choice and convenience. Nothing could be better than knowing about the quality of services directly from the customers. That’s why a world famous fast food restaurant chain McDonald’s has created a survey portal called McDVoice.
In this portal, customers will undergo a small survey regarding their general opinions about McDonald’s about their perception regarding the food, menus provided, staff engagement and service. Through this survey, the company will be able to know the satisfaction and dissatisfaction level of customers in each aspect of their service inside the restaurants and try to tackle out the issues conveniently. Obviously, customers have to spend some time on that survey and hence, McDonald’s has kept a special reward for everybody who will complete the survey as per the instructions properly. The reward may consist of a free hamburger, muffin, a special meat or another product, or a discount or free order in your next visit to the restaurant. After completing the survey successfully, you will be receiving a validation code which you need to show in the restaurant counter to claim the prizes offered.
Things required to participate in McDVoice customer survey:
- First, you need a valid 26 digit survey code mentioned on the top portion of the McDonald’s receipt which you have received from the restaurant counter after paying your bills.
- An internet enabled computing device such as a computer, smartphone or tablet for accessing the survey website www.McDVoice.com.
- You must be at least 15 years old to take participate in the McDVoice survey.
- You should have to be a citizen of USA or District of Columbia to participate in the survey.
- You should know English or Spanish language as the survey is conducted only on these two languages.
- You cannot participate in the survey for more than five times a month, no matter how often you visit the restaurant.
- The reward price is valid only for seven days. Therefore you have to claim for that reward within that limited period of time.
In order to complete McDVoice survey, you need to consider these following guidelines:
- Be ready with your 26-digit survey code you have received from the McDonald’s restaurant and make sure that the receipt should not be older than seven days.
- Check your internet connection the and launch the browser from your preferred computing device.
- Enter the URL www.mcdvoice.com on the address bar of the browser and click on the enter button.
- You will be navigated to the McDVoice home page where you will be asked to enter that 26-digit survey code.
- After entering the valid code on the respective boxes, tap the start button to continue with the survey.
- In case the survey code is not mentioned on your receipt, click on the link which says “If you don’t have a 26 survey code click here”. You will be taken to another window where you need to fill the details of receipt including the store number, the KS number and the date and time you had visited the restaurant.
- Once you get ready you will be forwarded to the survey section where you will have to provide some genuine answers of questions based on your experience at McDonald’s restaurant. Try to be as honest as possible while providing the answers regarding the food quality, the prices, the service provided and the behaviour of staff inside the restaurant. You have to answer all the questions in order to complete the survey.
- Once you complete the survey, you will be receiving a confirmation code which you can use it to get free meal or discounts on some McDonald’s food items on your visit within the next seven days.
- Note down the code in the back of your receipt code so that you can use it with best possibilities.
- Make sure to show the receipt at the counter to redeem your reward or discount.
- You must keep on mind that you are allowed to attend only five surveys per month and you need to be US citizen with 15 years age or older to participate.
- If you are getting technical problems while filling out the online survey, you can contact McDonald’s customer support team for further assistance.
McDonald’s is the American fast-food chain famously known for its hamburgers is headquartered in Oak Brook, Illinois. It was started in 1948 by brothers Maurice and Richard McDonald in California. Today McDonald’s is one of the largest restaurant chains, serving approximately 69 people daily in over 126 countries across the globe. The major items sell by the restaurants are hamburgers, chicken products, cheeseburger, soft drink, milkshakes and desserts. In most of the restaurant, McDonald’s offers salads and vegetarian items with McRib sandwich on a seasonal basis. Customers can have these foods by directly visiting the restaurant and purchasing over there or ordering from their online website with a free home delivery process.
McDonald’s wants their customers to know how they feel about the restaurant environment and the activities going on there. Due to such a huge customer’s visiting every day, it is impossible for McDonald’s to individually ask for their feedbacks during their premises. Therefore, the company has designed an online survey portal named as McDVoice to collect the feedback from the customers who have visited their restaurants.
McDonald’s Customer Service
If you don’t have a recent receipt and still want to provide feedback regarding the McDonald’s restaurant service, you can access different channels open for the only for McDonald’s customers to listen to their complaint and issues. The company has a FAQs page (https://www.McDonald’s.com/us/en-us/contact-us.html) on its website where you can check or match the issues which are related to the questions present in the list and get a perfect solution for your issues. If you can’t find a solution, you can contact the customer care service.